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Author Topic: Samsung to give Galaxy Fold owners break on a screen replacement  (Read 9963 times)

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Samsung to give Galaxy Fold owners break on a screen replacement
« on: September 25, 2019, 04:46:20 AM »

The Samsung Galaxy Fold is being relaunched in the U.S. on September 27th. That is roughly five months after the foldable handset's original April 26th launch date. You probably know the whole story by now. Several influencers failed to heed warnings that Samsung included with their review units not to peel off the plastic film on the large internal display. The manufacturer noted that doing so could damage the device. So why did the influencers do this? Most new smartphones have a protective film on the display that is designed to be peeled off before the device is booted up for the first time (it makes that satisfying new phone sound that many love). But the Galaxy Fold was different. In addition, debris entered the Galaxy Fold through openings on the top and bottom of the hinge. Some of this debris produced bulges on the internal screen. Other review units just stopped working.

So Samsung put the kibosh on the April 26th launch, U.S. carriers refunded and canceled pre-orders, and the company went back to the drawing board. Samsung Electronics CEO DJ Koh admitted that the company tried to push out the Galaxy Fold before it was ready. Samsung tucked in the protective film under the bezels so that users couldn't remove it, and the top and bottom of the hinges were capped to prevent dirt and debris from entering the device through the opening. Additionally, metal layers were added to reinforce the Infinity Flex display.


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